Course coordinator
Consultation hours: please see "Course Staff" menu in Blackboard.
Improving organisational efficiency and effectiveness is a top priority for senior management. To enable such improvements it is crucial that the organisation be viewed from a process perspective. This course provides students with an introduction to Business Process Management and enables them to develop skills in business process modelling using the international BPMN modelling standard. The course also introduces students to concepts of Lean Thinking and facilitates the development of process improvement skills using several process improvement techniques.
Business Process Management (BPM) is a body of knowledge relating to the identification, documentation, design and management of business operations. BPM skills are highly sought after by many organisations as they enable positive change with respect to operational resilience and efficiency. In today’s global and competitive environment, the ability to identify and eliminate waste, as well as to redesign processes to take advantage of new technologies is key to organisations remaining competitive.
Before attempting this course, students are advised that it is important to complete the appropriate prerequisite course(s) listed on the front of this course profile. No responsibility will be accepted by the School of Business, the Faculty of Business, Economics and Law or The University of Queensland for poor student performance occurring in courses where the appropriate prerequisite(s) has/have not been completed, for any reason whatsoever.
You'll need to complete the following courses before enrolling in this one:
BISM1201
You can't enrol in this course if you've already completed the following:
MGTS2203 or BISM7216 or MGTS7216
Quota: Minimum of 35 enrolments
Consultation hours: please see "Course Staff" menu in Blackboard.
The timetable for this course is available on the UQ Public Timetable.
Please note: Teaching staff do not have access to the timetabling system to help with class allocation. Therefore, should you need help with your timetable and/or allocation of classes, please ensure you email business.mytimetable@uq.edu.au from your UQ student email account with the following details:
This course aims to introduce students to Business Process Management (BPM) and various process improvement techniques used in business to improve operational efficiency and effectiveness. Students will
develop knowledge of the process lifecycle and skills in modelling organisational processes using the international BPMN modelling standard, and further develop knowledge of several popular process
analysis and improvement techniques, including Lean.
After successfully completing this course you should be able to:
LO1.
Demonstrate knowledge of Business Process Management and the process lifecycle.
LO2.
Apply business process modelling skills using international modelling standards.
LO3.
Apply knowledge of process improvement techniques including as part of a team.
LO4.
Analyse common process bottlenecks and problems.
LO5.
Demonstrate process analysis skills.
Category | Assessment task | Weight | Due date |
---|---|---|---|
Project, Tutorial/ Problem Set |
A1: Process Modelling
|
30% |
Milestone 1 22/08/2024 2:00 pm Milestone 2 29/08/2024 2:00 pm Final Submission 5/09/2024 2:00 pm |
Paper/ Report/ Annotation, Project |
A2: Team Process Improvement Project
|
25% |
Milestone 1 3/10/2024 2:00 pm Milestone 2 10/10/2024 2:00 pm Final Submission 17/10/2024 2:00 pm |
Examination |
Final Exam
|
45% |
End of Semester Exam Period 2/11/2024 - 16/11/2024 |
Milestone 1 22/08/2024 2:00 pm
Milestone 2 29/08/2024 2:00 pm
Final Submission 5/09/2024 2:00 pm
This assessment task evaluates students' abilities, skills, and knowledge without the aid of generative Artificial Intelligence (AI). Students are advised that the use of AI technologies to develop responses is strictly prohibited and may constitute student misconduct under the Student Code of Conduct.
Online submission through Blackboard Assessment link.
You may be able to apply for an extension.
Maximum of 3 calendar days extension.
A penalty of 10% of the maximum possible mark will be deducted per 24 hours from time submission is due for up to 7 days. After 7 days, you will receive a mark of 0.
Milestone 1 3/10/2024 2:00 pm
Milestone 2 10/10/2024 2:00 pm
Final Submission 17/10/2024 2:00 pm
This assessment task evaluates students' abilities, skills, and knowledge without the aid of generative Artificial Intelligence (AI). Students are advised that the use of AI technologies to develop responses is strictly prohibited and may constitute student misconduct under the Student Code of Conduct.
Online submission through Blackboard Assessment link.
You may be able to apply for an extension.
Maximum of 3 calendar days extension.
A penalty of 10% of the maximum possible mark will be deducted per 24 hours from time submission is due for up to 7 days. After 7 days, you will receive a mark of 0.
End of Semester Exam Period
2/11/2024 - 16/11/2024
Your final exam will be a closed-book invigilated and in-person exam. The exam duration will be 2 hours.
It will be largely based on a mini-case study scenario as described in the text. As such, it will require you to comprehend, assess, analyse and recommend solutions using techniques taught on the course. There will also be multiple choice questions and short answer questions. This is an individual assessment. Academic integrity provisions will be applied. The allocation of marks will be clearly indicated on each question. The exam will cover all course materials.
Further details will be discussed in class and posted to our course Blackboard website.
This assessment task evaluates students' abilities, skills, and knowledge without the aid of generative Artificial Intelligence (AI). Students are advised that the use of AI technologies to develop responses is strictly prohibited and may constitute student misconduct under the Student Code of Conduct.
Planning time | 10 minutes |
---|---|
Duration | 120 minutes |
Calculator options | (In person) Casio FX82 series or UQ approved , labelled calculator only |
Open/closed book | Closed Book examination - no written materials permitted |
Exam platform | Paper based |
Invigilation | Invigilated in person |
You may be able to defer this exam.
Full criteria for each grade is available in the Assessment Procedure.
Grade | Cut off Percent | Description |
---|---|---|
1 (Low Fail) | 0 - 29 |
Absence of evidence of achievement of course learning outcomes. |
2 (Fail) | 30 - 46 |
Minimal evidence of achievement of course learning outcomes. |
3 (Marginal Fail) | 47 - 49 |
Demonstrated evidence of developing achievement of course learning outcomes |
4 (Pass) | 50 - 64 |
Demonstrated evidence of functional achievement of course learning outcomes. |
5 (Credit) | 65 - 74 |
Demonstrated evidence of proficient achievement of course learning outcomes. |
6 (Distinction) | 75 - 84 |
Demonstrated evidence of advanced achievement of course learning outcomes. |
7 (High Distinction) | 85 - 100 |
Demonstrated evidence of exceptional achievement of course learning outcomes. |
Grades will be allocated according to University-wide standards of criterion-based assessment.
Supplementary assessment is available for this course.
You'll need the following resources to successfully complete the course. We've indicated below if you need a personal copy of the reading materials or your own item.
Find the required and recommended resources for this course on the UQ Library website.
Sustainable Development Goals
This course integrates the following Sustainable Development Goals throughout course learning activities.
Goal 8: Decent work and economic growth
The learning activities for this course are outlined below. Learn more about the learning outcomes that apply to this course.
Filter activity type by
Learning period | Activity type | Topic |
---|---|---|
Week 1 |
Tutorial |
No Tutorial |
Lecture |
Business Process Management and Business Value Introduction to the course and the business process lifecycle. Learning outcomes: L01 |
|
Week 2 |
Tutorial |
Tute 1 - Process Management & Business Value Introduction to the course and the business process lifecycle. Learning outcomes: L01 |
Lecture |
BPM History and Enterprise Capability Learn about key ideas that have influenced BPM, and understand the required enterprise capability. Learning outcomes: L01 |
|
Week 3 |
Tutorial |
Tute 2 - BPM History and Enterprise Capability Learn about key ideas that have influenced BPM, and understand the required enterprise capability. Learning outcomes: L01 |
Lecture |
Process Modelling with BPMN Introduction to BPMN modelling using basic constructs Learning outcomes: L02 |
|
Week 4 |
Tutorial |
Tute 3 -Process Modelling with BPMN Introduction to BPMN modelling using basic constructs Royal Queensland Show Public Holiday - Wednesday 14 Aug 2024 - Check Blackboard for announcements about affected classes. Learning outcomes: L02 |
Lecture |
Process Modelling Practice Put your BPMN skills to practice: hands-on practical session using basic BPMN constructs Learning outcomes: L02 |
|
Week 5 |
Tutorial |
Tute 4 - Process Modelling Practice Put your BPMN skills to practice: hands-on practical session using basic BPMN constructs Learning outcomes: L02 |
Lecture |
Extended Process Modelling Extend your modelling skills with a select set of advanced BPMN constructs Learning outcomes: L02 |
|
Week 6 |
Tutorial |
Tute 5 - Extended Process Modelling Extend your modelling skills with a select set of advanced BPMN constructs Learning outcomes: L02 |
Lecture |
Process Identification and Process Architectures Learn about Process Architectures and how they are identified/designed. Learning outcomes: L01, L05 |
|
Week 7 |
Tutorial |
Tute 6 - Process ID & Process Architectures Learn about Process Architectures and how they are identified/designed. Learning outcomes: L01, L05 |
Lecture |
Process Discovery Learn about methods used to understand current processes so they can be modelled. Learning outcomes: L02, L05 |
|
Week 8 |
Tutorial |
Tute 7 - Process Discovery Learn about methods used to understand current processes so they can be modelled. Learning outcomes: L02, L05 |
Lecture |
Qualitative Process Analysis: Lean vs Six Sigma Learn about Lean and how it differs from Six Sigma. Discover value-added analysis & related qualitative analyses. Introduction to group work. Learning outcomes: L03, L04 |
|
Week 9 |
Tutorial |
Tute 8 - Qualitative Process Analysis: Learn about Lean and how it differs from Six Sigma. Discover value-added analysis & related qualitative analyses. Introduction to group work. Learning outcomes: L03, L04 |
Lecture |
Quantitative Analysis Process Flow Analysis & Simulation Learning outcomes: L03, L04 |
|
Mid Sem break |
Lecture |
IN-SEMESTER BREAK |
Week 10 |
Tutorial |
Tute 9 - Quantitative Analysis Process Flow Analysis & Simulation Learning outcomes: L03, L04 |
Lecture |
Process Improvement Process Redesign Learning outcomes: L01, L03, L04, L05 |
|
Week 11 |
Tutorial |
Tute 10 - Process Improvement Process Redesign King's Birthday Public Holiday - Monday 7 Oct 2024 - Check Blackboard for announcements about affected classes. Learning outcomes: L01, L03, L04, L05 |
Lecture |
Process Implementation and Monitoring Learn about technical and organisational aspects of process implementation, as well as methods for process monitoring. King's Birthday Public Holiday - Monday 7 Oct 2024 - Check Blackboard for announcements about affected classes. Learning outcomes: L04, L05 |
|
Week 12 |
Tutorial |
Tute 11 - Process Implementation and Monitoring Learn about technical and organisational aspects of process implementation, as well as methods for process monitoring. Learning outcomes: L04, L05 |
Lecture |
Industry Lecture: Process Improvement Applied Fascinating, real-life insights and examples of improving business processes - including process digitisation - from a highly experienced BPM practitioner. Learning outcomes: L01, L03, L04 |
|
Week 13 |
Tutorial |
Tute 12 - Industry: Process Improvement Applied Fascinating, real-life insights and examples of improving business processes - including process digitisation - from a highly experienced BPM practitioner. Learning outcomes: L01, L03, L04 |
Lecture |
Course Review & Group Work Learning outcomes: L01, L02, L03, L04, L05 |
University policies and procedures apply to all aspects of student life. As a UQ student, you must comply with University-wide and program-specific requirements, including the:
Learn more about UQ policies on my.UQ and the Policy and Procedure Library.