Course coordinator
Professor David Solnet
Course overview
- Study period
- Semester 2, 2024 (22/07/2024 - 18/11/2024)
- Study level
- Postgraduate Coursework
- Location
- External
- Attendance mode
- Online
- Units
- 2
- Administrative campus
- St Lucia
- Coordinating unit
- Business School
Innovation is executing new ideas to create value. While we often think of innovation as creating new products based on research and development, it is clear that finding new ways to create value for people is an essential leadership task in service settings as well. This course looks at the fundamentals of innovation management from the perspective of service-based organisations. This will include service design from the users' perspective, building innovation management processes, and the discovery, design and validation of innovative service business models.
This course will equip you with an understanding that innovation is more than a "great idea". Once completed, you should be able to apply the tools and techniques explored back into your own contexts to create value.
Course requirements
Companion or co-requisite courses
You'll need to complete the following courses at the same time:
BLSI7004 or 7005
Restrictions
Restricted to students in the MLSI and MLI programs
Course contact
Course staff
Lecturer
Professor David Solnet
Timetable
Additional timetable information
Please note, there is no timetable scheduled for this course, and all other courses within the Master of Leadership in Innovation. For more information, please refer to the Blackboard course site.
Aims and outcomes
This course aims to provide an understanding of the fundamentals of innovation while expanding on the topic of service innovation. It has a strong application focus on developing a business strategy for your organisation.
Learning outcomes
After successfully completing this course you should be able to:
LO1.
Critically analyse an organisation and market for opportunities to innovate.
LO2.
Develop a strategic business model to lead service innovation.
LO3.
Evaluate and validate innovation strategies, considering ethical, interpersonal, and social implications.
Assessment
Assessment summary
| Category | Assessment task | Weight | Due date |
|---|---|---|---|
| Reflection | Innovation Thesis and Reflection | 30% |
23/08/2024 3:00 pm |
| Product/ Design | Business Model Canvas | 35% |
4/10/2024 3:00 pm |
| Paper/ Report/ Annotation | Strategic Report | 35% |
8/11/2024 3:00 pm |
Assessment details
Innovation Thesis and Reflection
- Mode
- Product/ Artefact/ Multimedia, Written
- Category
- Reflection
- Weight
- 30%
- Due date
23/08/2024 3:00 pm
- Learning outcomes
- L01
Task description
For your own organisation or an aspirational organisation of your choosing, using the principles of innovation covered in this course, complete the Innovation Thesis worksheet, analysing the organisation's current situation and future opportunities. To ensure your analysis is complete, accurate, and without bias, you will also record yourself giving a 3 to 5 minute reflection, talking on what you have learnt and thinking critically about your own feelings, thoughts, reactions, behaviours or challenges you faced, making connections between what you already know and what you are learning, between theory and practice or between key issues discussed in the course and personal experiences.
This task has been designed to be challenging, authentic and complex. Whilst students may use AI and/or MT technologies, successful completion of assessment in this course will require students to critically engage in specific contexts and tasks for which artificial intelligence will provide only limited support and guidance.
A failure to reference generative AI or MT use may constitute student misconduct under the Student Code of Conduct.
Submission guidelines
Submit your assignment using the submission points on your course's Learn.UQ site.
Deferral or extension
You may be able to apply for an extension.
Late submission
A penalty of 10% of the maximum possible mark will be deducted per 24 hours from time submission is due for up to 7 days. After 7 days, you will receive a mark of 0.
Business Model Canvas
- Mode
- Product/ Artefact/ Multimedia, Written
- Category
- Product/ Design
- Weight
- 35%
- Due date
4/10/2024 3:00 pm
- Learning outcomes
- L01, L02
Task description
A Business Model Canvas is a strategic management and lean startup tool that can be used to document or track the development of new business models. Additionally, a BMC can be used to utilise business models to create new strategic alternatives.
The BMC is a hands on tool that allows an organisation to align their activities across four main areas of business:
- the organisation/products value proposition,
- infrastructure,
- customers, and
- finances.
An organisation might develop one or more BMCs to track all of their activities.
You will walk through the creation of the different segments of a Business Model Canvas (BMC), with your organisation or an organisation of your choosing. You will populate a document that will help you create your own BMC. You will need to select an innovation idea that you would like to develop, or an innovative product or service that you are already familiar with. The more that you know about your innovation, the easier it will be to complete the 9 segments of the BMC.
This task has been designed to be challenging, authentic and complex. Whilst students may use AI and/or MT technologies, successful completion of assessment in this course will require students to critically engage in specific contexts and tasks for which artificial intelligence will provide only limited support and guidance.
A failure to reference generative AI or MT use may constitute student misconduct under the Student Code of Conduct.
Submission guidelines
Submit your assignment using the Turnitin submission link in your course's Learn.UQ site
Deferral or extension
You may be able to apply for an extension.
Late submission
A penalty of 10% of the maximum possible mark will be deducted per 24 hours from time submission is due for up to 7 days. After 7 days, you will receive a mark of 0.
Strategic Report
- Mode
- Written
- Category
- Paper/ Report/ Annotation
- Weight
- 35%
- Due date
8/11/2024 3:00 pm
- Learning outcomes
- L01, L02, L03
Task description
You will develop a plan for testing and implementing the new Business Model that you developed in Assessment Piece 2. This involves the tools and concepts developed throughout the course to address issues such as:
- If the Business Model is completely new, how will you test it? Which parts of the Business Model are the most important to validate?
- If the Business Model is an evolution of an existing one, how will you move from your current Business Model to the new one?
- Is there a way to innovate the meaning of the service that your Business Model provides?
- What social impacts and ethical issues must you consider as you implement this new Business Model? How can you manage these?
- Will your organisation be operating more than one core Business Model? If so, what are the synergies and trade-offs between the Business Models?
- How will you persuade internal and external stakeholders to adopt the new Business Model?
The length of this report will be 2,000 - 2,500 words.
This task has been designed to be challenging, authentic and complex. Whilst students may use AI and/or MT technologies, successful completion of assessment in this course will require students to critically engage in specific contexts and tasks for which artificial intelligence will provide only limited support and guidance.
A failure to reference generative AI or MT use may constitute student misconduct under the Student Code of Conduct.
Submission guidelines
Submit your assignment using the Turnitin submission link in your course's Learn.UQ site
Deferral or extension
You may be able to apply for an extension.
Late submission
A penalty of 10% of the maximum possible mark will be deducted per 24 hours from time submission is due for up to 7 days. After 7 days, you will receive a mark of 0.
Course grading
Full criteria for each grade is available in the Assessment Procedure.
| Grade | Cut off Percent | Description |
|---|---|---|
| 1 (Low Fail) | 0 - 29 |
Absence of evidence of achievement of course learning outcomes. |
| 2 (Fail) | 30 - 46 |
Minimal evidence of achievement of course learning outcomes. |
| 3 (Marginal Fail) | 47 - 49 |
Demonstrated evidence of developing achievement of course learning outcomes |
| 4 (Pass) | 50 - 64 |
Demonstrated evidence of functional achievement of course learning outcomes. |
| 5 (Credit) | 65 - 74 |
Demonstrated evidence of proficient achievement of course learning outcomes. |
| 6 (Distinction) | 75 - 84 |
Demonstrated evidence of advanced achievement of course learning outcomes. |
| 7 (High Distinction) | 85 - 100 |
Demonstrated evidence of exceptional achievement of course learning outcomes. |
Additional course grading information
Grades will be allocated according to University-wide standards of criterion-based assessment.
Supplementary assessment
Supplementary assessment is available for this course.
Learning resources
You'll need the following resources to successfully complete the course. We've indicated below if you need a personal copy of the reading materials or your own item.
Library resources
Find the required and recommended resources for this course on the UQ Library website.
Learning activities
The learning activities for this course are outlined below. Learn more about the learning outcomes that apply to this course.
Filter activity type by
Please select
| Learning period | Activity type | Topic |
|---|---|---|
Week 1 |
Lecture |
What is Innovation? Lecture 1: What is Innovation? Lecture 2: Why Should We Care About Innovation? Lecture 3: Innovation as a Process Lecture 4: Is Software Eating the World? Learning outcomes: L01 |
Week 2 |
Lecture |
Service Innovation Lecture 1: Innovation in Services Lecture 2: Now, Everything as a Service Lecture 3: Technology as a Service Lecture 4: Complicated or Complex? Lecture 5: Managing in Complex Systems Learning outcomes: L01, L02 |
Week 3 |
Lecture |
Innovation and Strategy Lecture 1: What is Your Strategy? Lecture 2: Network Strategy Lecture 3: Your Strategic Position Lecture 4: Building Your Innovation Thesis Learning outcomes: L01, L02 |
Week 4 |
General contact hours |
Assessment 1 Preparation Independent Study: Review material from Modules 1 to 3 and develop Innovation Thesis and Reflection for submission. Learning outcomes: L01 |
Week 5 |
Lecture |
Business Model Innovation Lecture 1: The Innovation S-Curve Lecture 2: Value and Value Creation Lecture 3: The Business Model Canvas Lecture 4: The Power of Business Model Innovation Learning outcomes: L01, L02 |
Week 6 |
Lecture |
Stakeholders Lecture 1: Designing for User Needs and for Business Needs Lecture 2: User Needs Lecture 3: Who are Your Stakeholders? Lecture 4: Your Stakeholder Map Lecture 5: Sustainable Innovation Learning outcomes: L01, L02 |
Week 7 |
Lecture |
Value Proposition Innovation Lecture 1: Service Innovation and Value Propositions Lecture 2: The Value Proposition Canvas Lecture 3: Value Proposition Innovation Lecture 4: Your Value Proposition Canvas Learning outcomes: L01, L02 |
Week 8 |
Lecture |
Innovating Meaning Lecture 1: Reimagining Experience Lecture 2: Innovating Meaning Lecture 3: The Method for Innovating Meaning Lecture 4: Innovating Meaning for Customers Learning outcomes: L01, L02 |
Week 9 |
General contact hours |
Assessment 2 Preparation Independent Study: Review all material and feedback from Innovation Thesis to develop Business Model Canvas for submission. Learning outcomes: L01, L02 |
Mid Sem break |
No student involvement (Breaks, information) |
In-Semester Break |
Week 10 |
Lecture |
Building Ethical Business Models Lecture 1: Empathy Lecture 2: Artificial Intelligence in Service Lecture 3: AI and Bias Lecture 4: Building Ethical Business Models Lecture 5: Your Hypotheses Tests Learning outcomes: L01, L02, L03 |
Week 11 |
Lecture |
Organising for Service Innovation Lecture 1: Innovation Portfolios Lecture 2: Your Innovation Portfolio Lecture 3: Building Innovation Networks Lecture 4: Open Innovation in Services Lecture 5: Culture, Diversity and Innovation Learning outcomes: L01, L02, L03 |
Week 12 |
Lecture |
Leadership in Service Innovation Lecture 1: Innovation in Service-Dominant Logic Lecture 2: Innovation in Systems Lecture 3: What are you going to build? Lecture 4: Final thoughts on Innovation Lecture 5: Where to play Learning outcomes: L01, L02, L03 |
Week 13 |
General contact hours |
Assessment 3 Preparation Independent Study: Review all materials and assessment feedback to develop Strategic Report for submission. Learning outcomes: L01, L02, L03 |
Additional learning activity information
Sustainable Development Goals
This course integrates the following Sustainable Development Goals (SDGs) through lectures and assessment.
Goal 5: Gender equality and women’s empowerment
Policies and procedures
University policies and procedures apply to all aspects of student life. As a UQ student, you must comply with University-wide and program-specific requirements, including the:
- Student Code of Conduct Policy
- Student Integrity and Misconduct Policy and Procedure
- Assessment Procedure
- Examinations Procedure
- Reasonable Adjustments - Students Policy and Procedure
Learn more about UQ policies on my.UQ and the Policy and Procedure Library.