Course overview
- Study period
- Semester 2, 2024 (22/07/2024 - 18/11/2024)
- Study level
- Undergraduate
- Location
- St Lucia
- Attendance mode
- In Person
- Units
- 2
- Administrative campus
- St Lucia
- Coordinating unit
- Business School
This course examines the role of gaming management and evaluates the negative and positive socio-economic impacts of gambling. Gambling motivations are explored in relation to casinos, gaming venues and on-line gambling within Australia and internationally. The course enhances students' employability by providing opportunities to engage in critical evaluation and problem solving in managing various gambling operations for ethical and effective decision-making.
Significant growth in the gambling sectors of the Australian hospitality industry has called for a better understanding of their unique features and operations. The gaming, wagering and casino management differs in many important respects from the restaurant, hotel, contract and institutional sectors of the hospitality industry. This course introduces students to the theory and practices concerning the development of the gambling industry and presents an analysis of the socio-economic impacts of the industry.
Course requirements
Incompatible
You can't enrol in this course if you've already completed the following:
TALM3102
Course contact
Course staff
Timetable
The timetable for this course is available on the UQ Public Timetable.
Additional timetable information
Please note: Teaching staff do not have access to the timetabling system to help with class allocation. Therefore, should you need help with your timetable and/or allocation of classes, please ensure you email business.mytimetable@uq.edu.au from your UQ student email account with the following details:
- Full Name
- Student ID
- Course Code
Aims and outcomes
This course aims to investigate the theory and practices concerning the development of the gambling industry in Australia and overseas and presents an analysis of the socio-economic impacts of the industry. Development history, stakeholders, different type of gambling activity, issues relating to problem gamblers and the future trend of theᅠindustry in Australia and internationally will also be examined.ᅠ
Learning outcomes
After successfully completing this course you should be able to:
LO1.
compare and contrast the various motives for gamblers and gambling activities within Australia and internationally
LO2.
analyse the development and future trends of the gambling industry in Australia and overseas
LO3.
research and report on contemporary gambling issues and their negative and positive socio-economic impacts
LO4.
critically evaluate gambling operations prevalent in the industry
LO5.
formulate recommendations for strategic and ethical management of gambling operations
Assessment
Assessment summary
Category | Assessment task | Weight | Due date |
---|---|---|---|
Presentation | Client Presentation - New Casino Development | 45% |
13/09/2024 2:00 pm |
Essay/ Critique | Ethical issues in casino management | 55% |
25/10/2024 2:00 pm |
Assessment details
Client Presentation - New Casino Development
- Mode
- Oral, Written
- Category
- Presentation
- Weight
- 45%
- Due date
13/09/2024 2:00 pm
- Learning outcomes
- L03, L04, L05
Task description
You are required to create a 10-minute presentation slide show on the new casino development that is part of Queen's Wharf Integrated Resort Development (IRD) in Queensland.
In this assignment, you need to appraise the new casino development on behalf of a client, indicating whether your client supports - or does NOT support - the new casino development.
Prospective Clients
Client suggestions include the following (though you are welcome to select a different client):
- Clubs Queensland (https://www.clubsqld.com.au/)
- Queensland Hotels Association (https://qha.org.au)
- The Alliance for Gambling Reform (http://www.pokiesplayyou.org.au/)
- Star Entertainment Group (https://development.star.com.au/)
- Brisbane Tourism (https://www.visitbrisbane.com.au/)
- Restaurant & Catering Queensland (http://rca.asn.au/rca/queenslandnorthern-territory/)
- Gabba Ward Council (https://www.brisbane.qld.gov.au/about-council/governance-and-strategy/lord-mayor-and-councillors/ward-office-locations)
NOTE: You need to select one (1) client only and take the client's stance.
Alignment with the Chosen Client
- In your presentation, the position you advocate on behalf of your client will either be one of support - or non-support - for the new casino development being part of Queen's Wharf IRD.
- This position must align with your client’s mission, objectives, purpose, and values with regard to the new casino development.
- Therefore, you should undertake research using secondary sources of information to determine the most likely position your client would adopt (i.e., supporter or non-supporter of the development).
The Audience
- Your presentation must persuade and advocate for the client's position regarding the new casino development. In doing so, you are trying to convince the audience that your client's position is the best one for everyone to follow.
- The audience will be comprised of various stakeholders, some of whom will be supporters of the development and others non-supporters.
- Also, the other clients will represent the audience (from the 'Prospective Clients' list above).
- Therefore, it is important you understand the position of these other stakeholders and clients (are they likely to be supporters or non-supporters?) so that you can defend your own client’s position and persuade the audience that your client's position is the best to follow regarding the new casino development being part of Queen's Wharf IRD.
PRESENTATION FORMAT
This assignment does not require a face-to-face presentation. Instead, you will create a 10-minute PowerPoint slide show with narration (as you would present this to a "live" audience). If you are not familiar with recording a slide show with narration, click to find the instructions: https://support.microsoft.com/en-us/o? ce/record-a-slide-show-with-narration-and-slide-timings-0b9502c6-5f6c-40ae-b1e7- e47d8741161c#O? ceVersion=O? ce_365
You will need to submit one MS PowerPoint file. Please avoid making the file in a movie/video format, as it tends to create a file submission issue later.
Given that people speak 100 - 150 words per minute, an overall script would aim to be within the range of 1,000 - 1,500 words.
GENERAL TIPS FOR PRESENTATION
- List the related references (sources of information) on the final PowerPoint slide (however, do not 'speak' to this slide as part of your oral presentation - just show it).
- Make your presentation as informative and appealing as possible.
- Deliver the message that is critical but commonly overlooked.
- Use key points, words, phrases, and diagrams to engage your audience.
- Do not type sentences on PowerPoint - written material must be succinct
- Include a few high-quality graphics (eg, tables, diagrams, photographs, etc) – these make your slides more interesting and easier to follow text alone
- Avoid including movie/video clips or making your file in a movie/video format. Including movie clips or a video format will enlarge your file size and make submitting the file to Blackboard difficult. Please ensure that you receive and keep the submission confirmation email upon your submission.
USE OF AI IN ASSESSMENT
- This task has been designed to be challenging, authentic and complex. Whilst students may use AI technologies, successful completion of assessment in this course will require students to critically engage in specific contexts and tasks for which artificial intelligence will provide limited support and guidance.
- A failure to reference AI use may constitute student misconduct under the Student Code of Conduct.
- To pass this assessment, students must demonstrate detailed comprehension of their written submissions independent of AI tools.
CRITERIA & MARKING
- Further details about this task, including the marking criteria, will be discussed in class and posted to the course Blackboard site.
Submission guidelines
The file must be submitted to Blackboard
Deferral or extension
You may be able to apply for an extension.
The maximum extension allowed is 14 days. Extensions are given in multiples of 24 hours.
Late submission
A penalty of 10% of the maximum possible mark will be deducted per 24 hours from time submission is due for up to 7 days. After 7 days, you will receive a mark of 0.
Ethical issues in casino management
- Mode
- Written
- Category
- Essay/ Critique
- Weight
- 55%
- Due date
25/10/2024 2:00 pm
- Learning outcomes
- L01, L02, L03, L04, L05
Task description
Working INDIVIDUALLY, prepare a clear and concise 2,500-word Essay on Ethical issues in the Australian gaming industry.
You are required to identify ONE ethical issue in the Australian gaming industry (e.g., casinos, clubs and hotels that offer gaming activities, online wagering and sports betting), discuss the ethical nature of the issue, and evaluate the mechanism imposed to discourage/prevent the organisation/industry from unethical actions (or encourage/promote ethical actions) from the perspective of relevant, multiple stakeholders (more than two) and finally provide TWO actionable recommendations.
To complete this assignment, you will need to:
- Conduct research on how business ethics or ethical issues are commonly defined.
- Conduct an online search on gaming management/operational practices currently/potentially considered to fall into ethical issues.
- Conduct research on internal policies (e.g., organisational or industrial code of conduct) or legislations (e.g., federal/state laws) related to the focal ethical issue.
- Reflect on your personal experience and understanding of the topic.
FORMAT (2,500-word limit)
- Introduction - Identification of ONE ethical issue in the Australian gaming industry.
- Body - Discussion and justification of the ethical nature of the issue.
- Consequence: Evaluation of the issue and the mechanism (e.g., internal policies or legislations) from diverse stakeholder perspectives (more than two stakeholders).
- Recommendations: inclusion of TWO original, evidenced, and actionable recommendations.
- Conclusions: Reflect on your personal experience and understanding of the topic and provide a thoughtful conclusion. Conclusions shall reflect a critical self-awareness of the topic chosen. Reflective writing is still formal, technical, and well-informed, with a combination of objective facts and personal reflections on the topic, written in the first person.
Additional Guidance for Essay
- The word count includes everything, including the reference list.
- A minimum of FIVE (5) academic references is required (no maximum, though).
- APA format, consistent throughout the document.
- Ethical issues are often called shade of grey - no clear cut between being/doing right and being/doing wrong. The ethical issue you identified may not necessarily be considered ethical by others. Thus, the key argument point of this assignment is to justify the ethical nature of the issue. This will require you a clear understanding of business ethics.
- Spend sufficient time conducting research on business ethics. References for business ethics must be from academic sources (i.e., academic journal articles). However, references for the business practices/examples can come from non-academic, reliable sources.
- If you submit the file after the due date, you are allowed to submit it ONCE. You cannot submit the file again after checking the similarity report if you submit the file AFTER the due date (due to the Turnitin setting).
Use of AI in Assessment
This task has been designed to be challenging, authentic, and complex. Whilst students may use AI technologies, successful completion of assessment in this course will require students to critically engage in specific contexts and tasks for which artificial intelligence will provide limited support and guidance. A failure to reference AI use may constitute student misconduct under the Student Code of Conduct. Students must demonstrate detailed comprehension of their written submissions independent of AI tools to pass this assessment.
Criteria & Marking
Further details about this task, including the marking criteria, will be discussed in class and posted to the course Blackboard site.
Submission guidelines
The file must be submitted to Turnitin on Blackboard.
Deferral or extension
You may be able to apply for an extension.
The maximum extension allowed is 14 days. Extensions are given in multiples of 24 hours.
Late submission
A penalty of 10% of the maximum possible mark will be deducted per 24 hours from time submission is due for up to 7 days. After 7 days, you will receive a mark of 0.
Course grading
Full criteria for each grade is available in the Assessment Procedure.
Grade | Cut off Percent | Description |
---|---|---|
1 (Low Fail) | 0 - 29 |
Absence of evidence of achievement of course learning outcomes. |
2 (Fail) | 30 - 46 |
Minimal evidence of achievement of course learning outcomes. |
3 (Marginal Fail) | 47 - 49 |
Demonstrated evidence of developing achievement of course learning outcomes |
4 (Pass) | 50 - 64 |
Demonstrated evidence of functional achievement of course learning outcomes. |
5 (Credit) | 65 - 74 |
Demonstrated evidence of proficient achievement of course learning outcomes. |
6 (Distinction) | 75 - 84 |
Demonstrated evidence of advanced achievement of course learning outcomes. |
7 (High Distinction) | 85 - 100 |
Demonstrated evidence of exceptional achievement of course learning outcomes. |
Additional course grading information
Grades will be allocated according to University-wide standards of criterion-based assessment.
Supplementary assessment
Supplementary assessment is available for this course.
Learning resources
You'll need the following resources to successfully complete the course. We've indicated below if you need a personal copy of the reading materials or your own item.
Library resources
Find the required and recommended resources for this course on the UQ Library website.
Learning activities
The learning activities for this course are outlined below. Learn more about the learning outcomes that apply to this course.
Filter activity type by
Please select
Learning period | Activity type | Topic |
---|---|---|
Week 1 |
Lecture |
Introduction The overview of gaming, wagering and gambling Learning outcomes: L01 |
Week 2 |
Lecture |
Culture and gambling Motivations Learning outcomes: L01 |
Tutorial |
Culture and gambling Role of luck and superstition. Reflection Practice. Learning outcomes: L01, L02 |
|
Week 3 |
Lecture |
Strategic Gambling Resource Analysis Industry macro-environmental factors Learning outcomes: L01, L02 |
Tutorial |
Strategic Gambling Resource Analysis Gambling Market Segmentation. Role Play. Learning outcomes: L01, L02 |
|
Week 4 |
Lecture |
Development of gambling in the world - Field Trip (Details TBA) USA, Asia-Pacific and emerging regions. Self-directed learning. Please work through the online timeline and material. Learning outcomes: L02 |
Tutorial |
Development of gambling in the world Different positions towards gambling. Cross-country comparison. Learning outcomes: L02 |
|
Week 5 |
Lecture |
Development of gambling in Australia Position towards gambling, historical developments and characteristics of the industry. Learning outcomes: L02 |
Tutorial |
Development of gambling in Australia Industry stakeholder mapping Learning outcomes: L02, L04 |
|
Week 6 |
Lecture |
Integrated Resorts Management - Guest Lecturer TBA A destination Learning outcomes: L02, L04 |
Tutorial |
Integrated Resort Management Design, Servicescape, and Service Quality Learning outcomes: L02, L04 |
|
Week 7 |
Lecture |
Contemporary Gambling Issues Negative and Positive Socio-Economic Impacts Learning outcomes: L03, L05 |
Tutorial |
Contemporary Gambling Issues Role-Play. The Debate. Learning outcomes: L03, L04, L05 |
|
Week 8 |
Lecture |
Contemporary Gambling Issues in Operations - Guest Lecturer TBA Industry Challenges & Opportunities Learning outcomes: L03, L04, L05 |
Tutorial |
Contemporary Gambling Issues in Operations Case-based learning Learning outcomes: L03, L04, L05 |
|
Week 9 |
Lecture |
Problem Gambling Gamification, Normalization & Consumer behaviour. Learning outcomes: L04, L05 |
Tutorial |
Problem Gambling Case-based learning. Reflective Practice. Learning outcomes: L03, L04, L05 |
|
Mid Sem break |
No student involvement (Breaks, information) |
IN-SEMESTER BREAK No lecture or tutorials during the in-semester break |
Week 10 |
Lecture |
Gambling Marketing Advertisements, Promotions, Premium player segment, Loyalty programs Learning outcomes: L01, L02, L03 |
Tutorial |
Gambling Marketing Case-based learning. Reflective Practice. Learning outcomes: L01, L03, L04 |
|
Week 11 |
Lecture |
The Modern Remote Gambling Igaming, Igambling, Isportsbetts, Online Casinos Learning outcomes: L02, L03, L04 |
Tutorial |
The Modern Remote Gambling King's Birthday Public Holiday Monday 7 October - Attend alternate tutorial this week only. Problem-based learning Learning outcomes: L02, L03, L04 |
|
Week 12 |
Lecture |
Contemporary Gambling Issues in Sports and Racing Sports and Racing Learning outcomes: L03, L04, L05 |
Tutorial |
Contemporary Gambling Issues in Sports and Racing Case-based learning. Learning outcomes: L03, L04, L05 |
|
Week 13 |
Lecture |
Futures of Gambling The Technology Revolution Learning outcomes: L02, L04 |
Tutorial |
Futures of Gambling Bring it all together Learning outcomes: L01, L02, L03, L04, L05 |
Policies and procedures
University policies and procedures apply to all aspects of student life. As a UQ student, you must comply with University-wide and program-specific requirements, including the:
- Student Code of Conduct Policy
- Student Integrity and Misconduct Policy and Procedure
- Assessment Procedure
- Examinations Procedure
- Reasonable Adjustments - Students Policy and Procedure
Learn more about UQ policies on my.UQ and the Policy and Procedure Library.