Dr Jie Wang
Course overview
- Study period
- Semester 2, 2024 (22/07/2024 - 18/11/2024)
- Study level
- Postgraduate Coursework
- Location
- St Lucia
- Attendance mode
- In Person
- Units
- 2
- Administrative campus
- St Lucia
- Coordinating unit
- Business School
This course aims to prepare students for careers within the international hospitality industry by critically examining the management of key operational departments. The primary focus of study is operations management in the international hotel industry. Insights into other significant and emerging hospitality sectors, including casinos and gaming, spas and resorts and the cruise industry are also investigated. Students will develop advanced knowledge and desirable attributes applicable to the key operational functions via engagement with a variety of departmental executives.
This course prepares students to work within the international hotel industry by introducing and disussing the operational management of international hotels. In partnership with hotel brands, this course assists students in developing a good understanding and appreciation of management within the international hospitality industry.
Course requirements
Incompatible
You can't enrol in this course if you've already completed the following:
HOSP7000
Course staff
Course coordinator
Lecturer
Dr Jie Wang
Tutor
Ms Luona Zhao
Timetable
The timetable for this course is available on the UQ Public Timetable.
Additional timetable information
Please note: Teaching staff do not have access to the timetabling system to help with class allocation. Therefore, should you need help with your timetable and/or allocation of classes, please ensure you email business.mytimetable@uq.edu.au from your UQ student email account with the following details:
- Full Name
- Student ID
- Course Code
Aims and outcomes
This course aims to prepare students to work within the international hotel industry, focusing on the management of international hotel operations through the lens of key operational departments. It will help students develop an understanding of, and evaluate, the areas of management, operations, and leadership within the context of the international hotel sector of the hospitality industry.
Learning outcomes
After successfully completing this course you should be able to:
LO1.
Understand the role and key operational functions of an international hospitality business.
LO2.
Become cognisant of the operational management challenges and demands of international hoteliers.
LO3.
Demonstrate an understanding of the importance of guest experience, and apply research to identify key components and analyse critical features of guests' stay experience in the hotel sector.
LO4.
Work in teams, discuss and present contemporary operational issues in the hotel industry.
Assessment
Assessment summary
| Category | Assessment task | Weight | Due date |
|---|---|---|---|
| Participation/ Student contribution, Presentation, Product/ Design |
Student-Led Mini-Industry Forum Assessment
|
50% (40% group + 10% individual) |
Week 4 - Week 10 |
| Essay/ Critique |
Take Home Assessment
|
50% |
Exam week 1 |
Assessment details
Student-Led Mini-Industry Forum Assessment
- Team or group-based
- In-person
- Mode
- Oral, Product/ Artefact/ Multimedia
- Category
- Participation/ Student contribution, Presentation, Product/ Design
- Weight
- 50% (40% group + 10% individual)
- Due date
Week 4 - Week 10
- Other conditions
- Peer assessment factor.
- Learning outcomes
- L01, L02, L03, L04
Task description
This assessment aims to comprehensively evaluate students’ understanding of global hotel industry operations. It focuses on assessing their ability to engage effectively with industry professionals, as well as their reflective learning and practical coordination skills within a real-world context. This assessment involves the following components:
#1 Student-Led Mini-Industry Forum (Group 40%)
Starting from Week 4, industry experts will be invited by the teaching team to deliver 30–40-minute guest talks each week on specific industry trends, problems, or best practices.
Prior to the talks, student teams will be responsible for designing the format of the mini-industry forum, including delivering a 10-minute student presentation, chairing the industry talk, preparing relevant questions, and facilitating the topic discussion.
Student presentations (20%): Students will be divided into small groups and tasked with identifying and analysing a real-world hotel industry problem or challenge, drawing on their understanding of the hotel operations model taught in week 2. Each group will then present their problem analysis and proposed solutions in a 10-minute class presentation.
Industry forum design, engagement and student questions (20%): During the industry guest talk, students will be expected to actively listen, take notes, and participate in the subsequent Q&A session. Following industry expert’s presentations, student teams will take the lead in asking questions and engaging in a deeper discussion of the topic.
Students will be evaluated on their ability to design mini-industry forums, the quality and relevance of the questions they ask, as well as their critical analysis and responses to the industry expert’s answers.
To support each team, the teaching staff will offer ongoing mentorship and consultation, ensuring that students receive the guidance and resources necessary to succeed. Presentation order will be scheduled during the semester from Week 4 to Week 10, aligning with the chosen topics and availability of industry guest speakers.
Evaluation criteria and marking sheets will be provided in blackboard.
#2 Teamwork evaluation & reflection (Individual 10%)
Teamwork evaluation and reflection will be assessed. All team members must complete a ‘peer evaluation’ for each of their team members and submit online in your Blackboard site through the platform Buddycheck. The purpose of this evaluation and reflection process is to provide an opportunity to learn about how each student contributed to the group project. Collaborative skills are a basic graduate attribute that all students should enter the workplace with. The assessment criteria for collaborative skills are:
1. Contribution – team member contributed to the process required to complete the assignment.
2. Knowledge – team member contributed knowledge, opinions, and skills to team discussions and work completion.
3. Collaboration & Communication – team member collaborated and communicated with others in the team and fulfilled their individual roles within the team.
4. Responsibility – team member accepted responsibility for the team’s assignment outcome.
There are several purposes for completing it:
· To evaluate a student’s ability to critically evaluate others
· To determine if each group member participated equally
· To evaluate project-team practices and effectiveness which occurs in project management in the real world
AI Statement
Artificial Intelligence (AI) and Machine Translation (MT) are emerging tools that may support students in completing this assessment task. Students may appropriately use AI and/or MT in completing this assessment task. Students must clearly reference any use of AI or MT in each instance.
A failure to reference generative AI or MT use may constitute student misconduct under the Student Code of Conduct.
Submission guidelines
Online submission via Blackboard
Deferral or extension
You cannot defer or apply for an extension for this assessment.
Late submission
A penalty of 10% of the maximum possible mark will be deducted per 24 hours from time submission is due for up to 7 days. After 7 days, you will receive a mark of 0.
Take Home Assessment
- Online
- Mode
- Written
- Category
- Essay/ Critique
- Weight
- 50%
- Due date
Exam week 1
- Learning outcomes
- L01, L02, L03
Task description
The Take Home Assessment will be available for completion during the final exam period. A Blackboard announcement will be made in due course and students should check the BB announcement and student emails regularly to avoid missing any information.
It will be scheduled for a 24 hour period and students will be given notice of when that period will occur. It is expected that students may take 3-4 hours to complete the assessment.
Several relevant scenarios requiring a research response will be presented and short essay questions will be posed.
Students are to answer all questions, each with a 500-800 word answer. Each question is worth 8-15 marks.
Responses should draw on learnings and materials from the entire course.
If you have extenuating circumstances which prevent you completing this assessment within the timeframe given, please apply for an extension of assessment.
Submission guidelines
You will submit your assessment through the Turnitin link located in the Blackboard Assessment Folder.
Deferral or extension
You may be able to apply for an extension.
The maximum extension allowed is 7 days. Extensions are given in multiples of 24 hours.
Late submission
A penalty of 10% of the maximum possible mark will be deducted per 24 hours from time submission is due for up to 7 days. After 7 days, you will receive a mark of 0.
Course grading
Full criteria for each grade is available in the Assessment Procedure.
| Grade | Cut off Percent | Description |
|---|---|---|
| 1 (Low Fail) | 0 - 29 |
Absence of evidence of achievement of course learning outcomes. |
| 2 (Fail) | 30 - 46 |
Minimal evidence of achievement of course learning outcomes. |
| 3 (Marginal Fail) | 47 - 49 |
Demonstrated evidence of developing achievement of course learning outcomes |
| 4 (Pass) | 50 - 64 |
Demonstrated evidence of functional achievement of course learning outcomes. |
| 5 (Credit) | 65 - 74 |
Demonstrated evidence of proficient achievement of course learning outcomes. |
| 6 (Distinction) | 75 - 84 |
Demonstrated evidence of advanced achievement of course learning outcomes. |
| 7 (High Distinction) | 85 - 100 |
Demonstrated evidence of exceptional achievement of course learning outcomes. |
Additional course grading information
Grades will be allocated according to University-wide standards of criterion-based assessment.
Supplementary assessment
Supplementary assessment is available for this course.
Learning resources
You'll need the following resources to successfully complete the course. We've indicated below if you need a personal copy of the reading materials or your own item.
Library resources
Find the required and recommended resources for this course on the UQ Library website.
Additional learning resources information
Sustainable Development Goals
This course integrates the following Sustainable Development Goals throughout course learning activities.
Goal 6: Clean water and sanitation
Goal 7: Affordable and clean energy
Goal 8: Decent work and economic growth
Learning activities
The learning activities for this course are outlined below. Learn more about the learning outcomes that apply to this course.
Filter activity type by
Please select
| Learning period | Activity type | Topic |
|---|---|---|
Week 1 |
Seminar |
Hospitality: challenges and opportunities in turbulent times Learning outcomes: L01, L02, L03 |
Week 2 |
Seminar |
Hotel Operations Model (risk & resilience) Learning outcomes: L01, L02, L03, L04 |
Week 3 |
Seminar |
Front Office (service, technology and human touch) Learning outcomes: L01, L02, L03, L04 |
Week 4 |
Seminar |
Housekeeping (outsourcing & productivity) Learning outcomes: L01, L02, L03, L04 |
Week 5 |
Seminar |
Hotel Food and Beverage (competitive advantage) Learning outcomes: L01, L02, L03, L04 |
Week 6 |
Seminar |
Engineering & Security (environmental sustainability) Learning outcomes: L01, L02, L03, L04 |
Week 7 |
Seminar |
Sales & Marketing (establishing capacity) Learning outcomes: L01, L02, L03, L04 |
Week 8 |
Seminar |
Finance, Accounting & Revenue management Learning outcomes: L01, L02, L03, L04 |
Week 9 |
Seminar |
Human Resource (internal service quality) Learning outcomes: L01, L02, L03, L04 |
Mid Sem break |
No student involvement (Breaks, information) |
Mid semester break |
Week 10 |
Seminar |
Week 10 - Social inclusion in hospitality (EDI) Learning outcomes: L01, L02, L03, L04 |
Week 11 |
No student involvement (Breaks, information) |
Public holiday Public holiday on Monday Learning outcomes: L01 |
Week 12 |
Seminar |
Contemporary Issues In Hospitality Learning outcomes: L01, L02, L03, L04 |
Week 13 |
Seminar |
Course Review Learning outcomes: L01, L02, L03 |
Policies and procedures
University policies and procedures apply to all aspects of student life. As a UQ student, you must comply with University-wide and program-specific requirements, including the:
- Student Code of Conduct Policy
- Student Integrity and Misconduct Policy and Procedure
- Assessment Procedure
- Examinations Procedure
- Reasonable Adjustments - Students Policy and Procedure
Learn more about UQ policies on my.UQ and the Policy and Procedure Library.