Course coordinator
Dr Niki Macionis
Course overview
- Study period
- Semester 2, 2024 (22/07/2024 - 18/11/2024)
- Study level
- Postgraduate Coursework
- Location
- St Lucia
- Attendance mode
- In Person
- Units
- 2
- Administrative campus
- St Lucia
- Coordinating unit
- Business School
This course builds on the foundation service management course and examines service management theory in the context of the world's best hospitality and service organisations to better understand service excellence, service orientation and service culture. The course examines leadership at two levels - the individual level (people as leaders) and the organisational level (companies as leaders). Topics include the study of leadership theories and styles, creating a service-oriented organisational culture and values, decision-making, team dynamics, the role of emotions in leadership, and a review of international best practice hospitality organisations. Students will study industry best practice and create their own comprehensive case studies of service excellence in hospitality.
Through the study of leadership theory, an advanced interrogation of critical leadership issues affecting the service sector broadly, numerous leadership self-appraisals, and the integration of a number of invited speakers from industry,ﾠstudents will be exposed to a blend of leadership theories, service leadership practices and leadership self evaluations.
Course requirements
Assumed background
There is an expectation that students will have a reasonable understanding of management and service management principles prior to enrolling in this course. In addition, some work experience is useful in order to contextualise various topics in the course.ﾠ
Course contact
Course staff
Lecturer
Dr Niki Macionis
Facilitator
Ms Elizabeth Dominguez Rodriguez
Timetable
The timetable for this course is available on the UQ Public Timetable.
Additional timetable information
Please note: Teaching staff do not have access to the timetabling system to help with class allocation. Therefore, should you need help with your timetable and/or allocation of classes, please ensure you email business.mytimetable@uq.edu.au from your UQ student email account with the following details:
- Full Name
- Student ID
- Course Code
Aims and outcomes
This course aims to provide students with a deep understanding about leadership and leading service organisations. The course focuses long term and more strategically than the core "service management" course.ﾠ It seeksﾠto gain a greater understanding about how hospitality organisations can first set organisational aims, mission and vision, andﾠthen how to put the activities and actions required in to place to fulfil organisational aspirations. Leadership is explored from both a personal and organisational perspective.ﾠ
Learning outcomes
After successfully completing this course you should be able to:
LO1.
critically evaluate leadership theories, styles and philosophies in a service and hospitality context;
LO2.
self-evaluate your leadership style to effectively utilise personal strengths and beliefs in leading people and service organisations;
LO3.
consider the importance of long term focus, and how to align hospitality organisational aims, mission, vision, values and strategies;
LO4.
analyse hospitality businesses in order to identify critical leadership success factors.
Assessment
Assessment summary
| Category | Assessment task | Weight | Due date |
|---|---|---|---|
| Reflection | Leadership Compass & Team Inventory Analysis | 20% |
23/08/2024 2:00 pm |
| Paper/ Report/ Annotation, Reflection | Leadership Analysis and Self-Evaluation | 40% |
13/09/2024 2:00 pm |
| Examination |
Final Exam
|
40% |
End of Semester Exam Period 2/11/2024 - 16/11/2024 |
Assessment details
Leadership Compass & Team Inventory Analysis
- Mode
- Written
- Category
- Reflection
- Weight
- 20%
- Due date
23/08/2024 2:00 pm
- Learning outcomes
- L01, L02
Task description
Students will use the Leadership Compass and the Team Inventory Tools provided to evaluate their own leadership traits, skills and values in a 1000 word reflection.
First, use the Leadership Compass to evaluate your own leadership traits, skills and values. The result of the Leadership Compass will provide a dominant leadership perspective.
Second, complete the Team Inventory to determine your preferences in working with others and making decisions when working in teams.
Once these tools have provided you with results. You will write up a personal reflection that shares your results and an analysis of how, where and when these results have been present in your academic, professional or personal life.
This assessment task evaluates students' abilities, skills and knowledge without the aid of generative Artificial Intelligence (AI) or Machine Translation (MT). Students are advised that the use of AI or MT technologies to develop responses is strictly prohibited and may constitute student misconduct under the Student Code of Conduct.
Submission guidelines
Submit via the Turnitin submission point on the course Learn.UQ site
Deferral or extension
You may be able to apply for an extension.
Late submission
A penalty of 10% of the maximum possible mark will be deducted per 24 hours from time submission is due for up to 7 days. After 7 days, you will receive a mark of 0.
Leadership Analysis and Self-Evaluation
- Mode
- Written
- Category
- Paper/ Report/ Annotation, Reflection
- Weight
- 40%
- Due date
13/09/2024 2:00 pm
- Learning outcomes
- L01, L02, L04
Task description
This assessment task is an individual research project on YOURSELF.
You are required to produce a critically reflective and analytic report summarising your own leadership style, based on research, as well as critically discussing your strengths and weaknesses.
Length: 2000 words
Task: Students will examine the literature on leadership styles and approaches to identify their current strengths and weaknesses as a leader. An important part of this assignment is for students to reflect on what kind of leader they are, or would like to be, and how to develop and utilise their strengths, as well as consider strategies to overcome perceived weaknesses.
Further information will be posted to our course Blackboard site and discussed in class.
Artificial Intelligence (AI) and Machine Translation (MT) are emerging tools that may support students in completing this assessment task. Students may appropriately use AI and/or MT in completing this assessment task. Students must clearly reference any use of AI or MT in each instance
A failure to reference generative AI or MT use may constitute student misconduct under the Student Code of Conduct.
Submission guidelines
Submit via the Turnitin submission point on the course Learn.UQ site
Deferral or extension
You may be able to apply for an extension.
Late submission
A penalty of 10% of the maximum possible mark will be deducted per 24 hours from time submission is due for up to 7 days. After 7 days, you will receive a mark of 0.
Final Exam
- In-person
- Mode
- Written
- Category
- Examination
- Weight
- 40%
- Due date
End of Semester Exam Period
2/11/2024 - 16/11/2024
- Learning outcomes
- L01, L03, L04
Task description
This is a problem-based assessment whereby students will have to apply service leadership principles, theories and approaches to address real-world situations and challenges facing all service industries - with a focus on the tourism, hospitality and events sectors. The assessment will assess your understanding of the content from all modules we have covered this semester.
This is a 2 hour exam paper with 10 minutes reading time. The format of the assessment includes short answer questions in which you will be asked to apply concepts covered this semester to solve various service leadership problems and scenarios.
More details will be provided in class, as well as preparation advice.
Criteria & Marking:
Further information will be provided on Blackboard and in class.
This assessment task is to be completed in-person. The use of generative Artificial Intelligence (AI) or Machine Translation (MT) tools will not be permitted. Any attempted use of AI or MT may constitute student misconduct under the Student Code of Conduct.
Exam details
| Planning time | 10 minutes |
|---|---|
| Duration | 120 minutes |
| Calculator options | No calculators permitted |
| Open/closed book | Closed Book examination - no written materials permitted |
| Materials | Paper copy bilingual dictionary |
| Exam platform | Paper based |
| Invigilation | Invigilated in person |
Submission guidelines
Deferral or extension
You may be able to defer this exam.
Course grading
Full criteria for each grade is available in the Assessment Procedure.
| Grade | Cut off Percent | Description |
|---|---|---|
| 1 (Low Fail) | 0 - 29 |
Absence of evidence of achievement of course learning outcomes. |
| 2 (Fail) | 30 - 46 |
Minimal evidence of achievement of course learning outcomes. |
| 3 (Marginal Fail) | 47 - 49 |
Demonstrated evidence of developing achievement of course learning outcomes |
| 4 (Pass) | 50 - 64 |
Demonstrated evidence of functional achievement of course learning outcomes. |
| 5 (Credit) | 65 - 74 |
Demonstrated evidence of proficient achievement of course learning outcomes. |
| 6 (Distinction) | 75 - 84 |
Demonstrated evidence of advanced achievement of course learning outcomes. |
| 7 (High Distinction) | 85 - 100 |
Demonstrated evidence of exceptional achievement of course learning outcomes. |
Additional course grading information
Grades will be allocated according to University-wide standards of criterion-based assessment.
Supplementary assessment
Supplementary assessment is available for this course.
Learning resources
You'll need the following resources to successfully complete the course. We've indicated below if you need a personal copy of the reading materials or your own item.
Library resources
Find the required and recommended resources for this course on the UQ Library website.
Learning activities
The learning activities for this course are outlined below. Learn more about the learning outcomes that apply to this course.
Filter activity type by
Please select
| Learning period | Activity type | Topic |
|---|---|---|
Week 1 |
Seminar |
Course Introduction & Overview Introduction to teaching team and discussion about assessment. Learning outcomes: L01, L04 |
Week 2 |
Seminar |
Trait, Skills & Behavioural Approaches Application Exercises and Activities. Learning outcomes: L01, L02 |
Week 3 |
Seminar |
Emotional Intelligence & Leadership Application Exercises and Activities. Learning outcomes: L01, L04 |
Week 4 |
Seminar |
Transformational Approach Application Exercises and Activities. Learning outcomes: L01, L02, L04 |
Week 5 |
Seminar |
Authentic Leadership Application Exercises and Activities. Learning outcomes: L01, L02, L04 |
Week 6 |
Seminar |
Servant Leadership Application Exercises and Activities. Learning outcomes: L01, L02 |
Week 7 |
Seminar |
Report Information Session Learning outcomes: L01, L02, L04 |
Week 8 |
Seminar |
Gender & Leadership Application Exercises and Activities. Learning outcomes: L01, L02, L04 |
Week 9 |
Seminar |
Culture in Leadership Application Exercises and Activities. Learning outcomes: L01, L02, L04 |
Mid Sem break |
No student involvement (Breaks, information) |
In-Semester Break |
Week 10 |
Seminar |
Leadership & Ethics Application Exercises and Activities. Learning outcomes: L01, L02, L03, L04 |
Week 12 |
Lecture |
Final Review |
Week 13 |
Lecture |
Informal Drop-in Session |
Additional learning activity information
Sustainable Development Goals
This course integrates the following Sustainable Development Goals (SDGs) throughout course learning activities.
Policies and procedures
University policies and procedures apply to all aspects of student life. As a UQ student, you must comply with University-wide and program-specific requirements, including the:
- Student Code of Conduct Policy
- Student Integrity and Misconduct Policy and Procedure
- Assessment Procedure
- Examinations Procedure
- Reasonable Adjustments - Students Policy and Procedure
Learn more about UQ policies on my.UQ and the Policy and Procedure Library.