Course overview
- Study period
- Semester 2, 2025 (28/07/2025 - 22/11/2025)
- Study level
- Undergraduate
- Location
- Dutton Park
- Attendance mode
- In Person
- Units
- 2
- Administrative campus
- Dutton Park
- Coordinating unit
- Pharmacy and Pharmaceutical Sciences School
This course explores the principles, concepts and factors including cultural safety considerations which influence consumer behaviour in relation to health care. It covers the development of professional socialisation, collegiality, and leadership. Students will also learn the essentials of strategic business planning and sustainable business.
In this course, students will learn what it means for a pharmacist to be socially accountable to consumers, patients and the public. Students will examine arguments relating to professional and business ethics. Finally, students will develop knowledge and skills in relation to pharmacy as a business and reflect on the responsibilities of pharmacists in a retail environment.ﾠ
Course requirements
Assumed background
HLTH1000, PHRM1101 and PHRM1102
Restrictions
Bachelor of Pharmacy (Honours)
Course contact
Lecturer
Mr Brett Simmonds
Course staff
Tutor
Ms Catherine King
Timetable
The timetable for this course is available on the UQ Public Timetable.
Aims and outcomes
To explore how to manage and lead change in a complex health environment including: understanding change management principles, decision making, managing people, and managing yourself. You will look at applying the social and behavioural science of consumer behaviour and their attitudes to their health and illness to pharmacy practice.
Learning outcomes
After successfully completing this course you should be able to:
LO1.
Explore how to manage and lead change in a complex health environment
LO2.
Characterise and debate what it means for a pharmacist to apply social and ethical accountability for providing patient-centred, culturally safe care and services, and respond to health inequity
LO3.
Examine the responsibilities of pharmacists as health professionals working in a business environment
LO4.
Apply strategies and approaches that develop culturally safe practice including recognition of the distinct needs of Aboriginal and Torres Strait Islander peoples
LO5.
Apply social and behavioural science regarding consumer behaviour, health, and illness to pharmacy practice
Assessment
Assessment summary
| Category | Assessment task | Weight | Due date |
|---|---|---|---|
| Reflection |
Cultural Safety in Practice Modules
|
15% (7.5% each) |
10/10/2025 3:00 pm |
| Essay/ Critique | Human Resource Management Assignment | 35% |
31/10/2025 3:00 pm |
| Presentation |
Response to a Complex Workplace Scenario
|
40% |
26/09/2025 3:00 pm |
| Quiz |
Online Quizzes
|
10% (5% each) |
Quiz 1: 9/09/2025 3:00 pm Quiz 2: 21/10/2025 3:00 pm
Complete the quiz anytime in the 7 days prior to this deadline |
Assessment details
Cultural Safety in Practice Modules
- Online
- Mode
- Written
- Category
- Reflection
- Weight
- 15% (7.5% each)
- Due date
10/10/2025 3:00 pm
- Learning outcomes
- L01, L02, L04
Task description
Students will complete two (2) online Cultural Safety in Practice modules throughout the semester and submit a reflection on their learning in each module:
- Cultural Safety in Practice Module 3: Cultural Safety in Health and Community Services
- Cultural Safety in Practice Module 4: Reflection on Professional Practice
See Learn.UQ (Blackboard) for more details of the assessment and the marking criteria.
This task has been designed to be challenging, authentic and complex. Whilst students may use AI and/or MT technologies, successful completion of assessment in this course will require students to critically engage in specific contexts and tasks for which artificial intelligence will provide only limited support and guidance. To pass this assessment, students will be required to demonstrate detailed comprehension of their written submission independent of AI and MT tools. A failure to reference generative AI or MT use may constitute student misconduct under the Student Code of Conduct.
Submission guidelines
Upload the assessment items to ePortfolio via the link provided in Learn.UQ (Blackboard).
Deferral or extension
You may be able to apply for an extension.
The maximum extension allowed is 28 days. Extensions are given in multiples of 24 hours.
Late submission
A penalty of 10% of the maximum possible mark will be deducted per 24 hours from time submission is due for up to 7 days. After 7 days, you will receive a mark of 0.
Human Resource Management Assignment
- Mode
- Written
- Category
- Essay/ Critique
- Weight
- 35%
- Due date
31/10/2025 3:00 pm
- Learning outcomes
- L01, L03, L05
Task description
You will be provided with a scenario around human resource management in the workplace and your task is to discuss the steps you would take to implement practice that gives an optimal response. Your assignment should include an analysis of the resources that are available for guidance.
- Students are required to work individually to complete this piece of assessment.
- The word limit for this assignment is 1500 words not including headings and references.
- This assignment must be referenced using the Vancouver style.
- The marking rubric is available on Learn.UQ (Blackboard).
- This task has been designed to be challenging, authentic and complex. Whilst students may use Artificial Intelligence (AI) and Machine Translation (MT) technologies, successful completion of the assessment will require students to critically engage in specific contexts and tasks for which AI will provide only limited support and guidance. A failure to reference AI or MT use may constitute student misconduct under the Student Code of Conduct. To pass this assessment, students will be required to demonstrate detailed comprehension of their written submission independent of AI and MT tools.
Submission guidelines
Submit a Word file via the link provided in Learn.UQ (Blackboard).
Deferral or extension
You may be able to apply for an extension.
The maximum extension allowed is 28 days. Extensions are given in multiples of 24 hours.
Late submission
A penalty of 10% of the maximum possible mark will be deducted per 24 hours from time submission is due for up to 7 days. After 7 days, you will receive a mark of 0.
Response to a Complex Workplace Scenario
- Identity Verified
- Mode
- Oral, Product/ Artefact/ Multimedia
- Category
- Presentation
- Weight
- 40%
- Due date
26/09/2025 3:00 pm
- Learning outcomes
- L01, L02, L03, L05
Task description
This task involves providing an individual audio-video response to questions around behaviour. This scenario is taken from a workplace, and you are required to develop a management strategy based on patient-centred care.
- Propose behavioural/motivational techniques that could be used to motivate the patient to change their behaviour and improve the health outcome.
- Record up to a 5-minute video of yourself explaining your response to the scenario questions.
- Your face must be visible throughout the video.
- See Learn.UQ for more information and the marking criteria.
Submission guidelines
Submit a video file via the link provided in Learn.UQ (Blackboard).
Deferral or extension
You may be able to apply for an extension.
The maximum extension allowed is 28 days. Extensions are given in multiples of 24 hours.
Late submission
A penalty of 10% of the maximum possible mark will be deducted per 24 hours from time submission is due for up to 7 days. After 7 days, you will receive a mark of 0.
Online Quizzes
- Online
- Mode
- Written
- Category
- Quiz
- Weight
- 10% (5% each)
- Due date
Quiz 1: 9/09/2025 3:00 pm
Quiz 2: 21/10/2025 3:00 pm
Complete the quiz anytime in the 7 days prior to this deadline
- Other conditions
- Time limited.
- Learning outcomes
- L01, L03, L05
Task description
- Each quiz is comprised of a mixture of MCQs, True or False and Matching questions
- Each quiz has 10 questions each worth 2 marks – total points = 20 points
- Each quiz has a weighting of 5%
- For each quiz both the questions and the answer options are randomised
- Each quiz attempt has a time limit of 20 minutes (1 mark/minute)
- You will be allowed 3 attempts, and the highest score will be used towards the course grade
Submission guidelines
The quizzes will be completed electronically in the Learn.UQ (Blackboard) site for this course
Deferral or extension
You cannot defer or apply for an extension for this assessment.
Course grading
Full criteria for each grade is available in the Assessment Procedure.
| Grade | Cut off Percent | Description |
|---|---|---|
| 1 (Low Fail) | 1 - 29 |
Absence of evidence of achievement of course learning outcomes. |
| 2 (Fail) | 30 - 44 |
Minimal evidence of achievement of course learning outcomes. |
| 3 (Marginal Fail) | 45 - 49 |
Demonstrated evidence of developing achievement of course learning outcomes |
| 4 (Pass) | 50 - 64 |
Demonstrated evidence of functional achievement of course learning outcomes. |
| 5 (Credit) | 65 - 74 |
Demonstrated evidence of proficient achievement of course learning outcomes. |
| 6 (Distinction) | 75 - 84 |
Demonstrated evidence of advanced achievement of course learning outcomes. |
| 7 (High Distinction) | 85 - 100 |
Demonstrated evidence of exceptional achievement of course learning outcomes. |
Supplementary assessment
Supplementary assessment is available for this course.
Learning resources
You'll need the following resources to successfully complete the course. We've indicated below if you need a personal copy of the reading materials or your own item.
Library resources
Find the required and recommended resources for this course on the UQ Library website.
Learning activities
The learning activities for this course are outlined below. Learn more about the learning outcomes that apply to this course.
Filter activity type by
Please select
| Learning period | Activity type | Topic |
|---|---|---|
Multiple weeks From Week 1 To Week 12 |
Not Timetabled |
UQ Extend: self-directed learning Complete the active online learning via UQ Extend before attending the workshop. Module 1: Social and Ethical Accountability I (week 1) Module 2: Social and Ethical Accountability II (Week 2) Module 3: Behavioural Change I (Week 3) Module 4: Behavioural Change II (Week 4) Module 5: Behavioural Change III (Week 6) Module 6: Business Skills I (Week 7) Module 7: Business Skills II (Week 8) Module 8: Manage and Lead Change I (Week 9) Module 9: Manage and Lead Change II (Week 10) Module 10: Manage and Lead Change III (Week 11) Module 11: Manage and Lead Change IV (Week 12) Learning outcomes: L01, L02, L03, L04, L05 |
Multiple weeks From Week 2 To Week 13 |
Tutorial |
Tutorial There are nine tutorials, each two hours in length. Tutorial 1: Social and Ethical Accountability I (Week 2) Tutorial 2: Social and Ethical Accountability II (Week 3) Tutorial 3: Behavioural Change I (Week 4) Tutorial 4: Behavioural Change II (Week 6) Tutorial 5: Behavioural Change III (Week 8) Tutorial 6: Business Skills I (Week 9) Tutorial 7: Business Skills II (Week 11) Tutorial 8: Manage and Lead Change I (Week 12) Tutorial 9: Manage and Lead Change II & III (Week 13) Learning outcomes: L01, L02, L03, L04, L05 |
Policies and procedures
University policies and procedures apply to all aspects of student life. As a UQ student, you must comply with University-wide and program-specific requirements, including the:
- Student Code of Conduct Policy
- Student Integrity and Misconduct Policy and Procedure
- Assessment Procedure
- Examinations Procedure
- Reasonable Adjustments for Students Policy and Procedure
Learn more about UQ policies on my.UQ and the Policy and Procedure Library.