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Course profile

Marketing & Distribution Research Project (TOUR7032)

Study period
Sem 2 2024
Location
St Lucia
Attendance mode
In Person

Course overview

Study period
Semester 2, 2024 (22/07/2024 - 18/11/2024)
Study level
Postgraduate Coursework
Location
St Lucia
Attendance mode
In Person
Units
2
Administrative campus
St Lucia
Coordinating unit
Business School

This course develops the skills needed to plan and manage marketing and sales in the tourism, hospitality and event industries. Topics covered include marketing communications, electronic marketing, social media, market analysis, relationship marketing, sales techniques, distribution channels, experiential marketing, business to business marketing and integrated destination marketing and branding.

This postgraduate course is designed to provide you with the necessary research and practical skills to effectively complete a marketing and distribution research project for the tourism, hospitality and events industries. Through case studies, practical assignments and a marketing audit you will enhance your capabilities in linking concepts andᅠanalytical skills to real-world applications.

Course contact

Course coordinator

Professor Bob McKercher

If my door is open, I am available.

Will try to respond to email requests within a day.

Course staff

Lecturer

Timetable

The timetable for this course is available on the UQ Public Timetable.

Additional timetable information

Please note: Teaching staff do not have access to the timetabling system to help with class allocation. Therefore, should you need help with your timetable and/or allocation of classes, please ensure you email business.mytimetable@uq.edu.au from your UQ student email account with the following details:

Full Name

Student ID

Course Code

Aims and outcomes

This course aims to provide you with the essential research and technology skills to effectively market and distribute a product or experience within the tourism, hospitality and event industries. Through a variety of activities, you will examine key aspects of these industries including distribution channels,ᅠdigital marketing and competitor analysis. Several case studies and practical exercises are adopted to facilitate students with a better understanding of business contexts, develop their problem-solving skills, and broaden their context knowledge into operations at different countries.

Learning outcomes

After successfully completing this course you should be able to:

LO1.

apply specific marketing and distribution theories and concepts applicable to the tourism, hospitality and event industries

LO2.

collect and analyse market research data relevant for tourism, hospitality and event organisations to choose appropriate distribution channels

LO3.

employ problem-solving techniques to design a marketing report for usage by a tourism, hospitality or event organisation

LO4.

as a group, develop presentation skills for an organization in the tourism, hospitality or events industries

Assessment

Assessment summary

Category Assessment task Weight Due date
Essay/ Critique Review of Market Segmentation Studies 30%

20/08/2024 5:00 pm

Paper/ Report/ Annotation Situation, Positioning and Branding Analysis 30%

16/09/2024 5:00 pm

Paper/ Report/ Annotation Marketing Audit 40% Team; 3,000 Words

24/10/2024 5:00 pm

Assessment details

Review of Market Segmentation Studies

Mode
Written
Category
Essay/ Critique
Weight
30%
Due date

20/08/2024 5:00 pm

Task description

The assignment asks you to compare and contrast two different segmentation methods and determine which one is more effective in a destination marketing scenario.

 

This assignment is an individual assignment.

 

The length of the assignment is up to 2000 words, including references and appendices. 

 

Select two of the common segmentation techniques used in tourism marketing (Geographic, Demographic, Psychographic, Behavioural or Benefit-based). Read at least two academic journal articles per segmentation technique (a total of at least 4 journal articles) and critically analyse each technique before arguing which technique you feel is more effective to market to a destination

The up to 2000 word paper will be divided into four parts:

  • Introduction (200 to 400 words) – identification of the two techniques and justification why each technique was chosen
  • Critical analysis of segmentation technique 1 (maximum 500 words) , including a discussion of its relative strengths, limitations, ease of effectiveness and ease of application
  • Critical analysis of segmentation technique 2 (maximum 500 words), including a discussion of its relative strengths, limitations, ease of effectiveness and ease of application.
  • Discussion and conclusions (300 to 500 words) to identify and discuss which technique you feel is most suitable.

APA (7th edition) is required for all assessment referencing in this course. For guidance please refer to UQ's website.

AI Statement

This assessment task evaluates students' abilities, skills and knowledge without the aid of generative Artificial Intelligence (AI) or Machine Translation (MT). Students are advised that the use of AI or MT technologies to develop responses is strictly prohibited and may constitute student misconduct under the Student Code of Conduct.

Submission guidelines

Submit to Turnitin through Blackboard Assessment link.

Deferral or extension

You may be able to apply for an extension.

The maximum extension allowed is 7 days. Extensions are given in multiples of 24 hours.

Late submission

A penalty of 10% of the maximum possible mark will be deducted per 24 hours from time submission is due for up to 7 days. After 7 days, you will receive a mark of 0.

Situation, Positioning and Branding Analysis

Mode
Written
Category
Paper/ Report/ Annotation
Weight
30%
Due date

16/09/2024 5:00 pm

Task description

Assignment 2


Length (up to 2000 words, including references).


The first task is to conduct a competitive analysis of the competitor destination you select compared to the main case destination in your group. As an example, if your group chooses Coffs Harbour as the main case, then each one of you will independently compare one of the competitors to it.


The focus on this assignment is the competitor destination (i.e. Port Stephens in relation to Coffs Harbour).


You will have to:

  • Identify the regional competitor for the destination and state why it is a competitor (200 to 300 words)
  • Conduct an environmental analysis of your destination in comparison to the strengths, weaknesses, opportunities and threats of the competing destination (approximately 300 words)
  • Identify the competitive strengths of your destination (approximately 300 to 500 words)
  • Compare those strengths with the identified strengths indicated in the assigned marketing plan (approximately 300 to 500 words)
  • From here, identify how the destination should be positioned and branded in relation to its competitors (approximately 300 to 500 words)



A few points to remember:

  • To complete this assignment, you will have to read deeply the marketing plan and also conduct and extensive internet search of both the destination and its main case competitor
  • Most SWOT analyses are done poorly. They are only valid if they are compared to something or some competitive destination. Saying that a destination has x number of hotel rooms is a fact. It may be a strength if competitors have fewer rooms, or a weakness if they have more rooms.
  • Opportunities and threats should represent macro environmental issues affecting the destination. Many destinations mistake strengths and weaknesses as opportunities and threats.
  • You can use sentences and paragraphs, point form and tables if they are more appropriate to convey your message. Just remember to make sure the thought is complete if using point form.
  • Most of these marketing plans have been developed by professionals in the industry or by experienced consultants. It is perfectly acceptable to agree with the positioning and branding strategies as long as you can justify this conclusion based on your own research

AI Statement

This assessment task evaluates students' abilities, skills and knowledge without the aid of generative Artificial Intelligence (AI) or Machine Translation (MT). Students are advised that the use of AI or MT technologies to develop responses is strictly prohibited and may constitute student misconduct under the Student Code of Conduct.

Submission guidelines

Submit to Turnitin through Blackboard Assessment link.

Deferral or extension

You may be able to apply for an extension.

The maximum extension allowed is 7 days. Extensions are given in multiples of 24 hours.

Late submission

A penalty of 10% of the maximum possible mark will be deducted per 24 hours from time submission is due for up to 7 days. After 7 days, you will receive a mark of 0.

Marketing Audit

Mode
Written
Category
Paper/ Report/ Annotation
Weight
40% Team; 3,000 Words
Due date

24/10/2024 5:00 pm

Task description

Assignment 3 – Marketing Audit (40%)

 

Due date: Nov 9

 

Length (up to 3000 words, building on materials incorporated in Assignment 2, including references). 

 

Based on feedback received from the Assignment 2, conduct a detailed audit of the main destination case assigned to the group of you.

 

This assignment turns the focus to the main case destination and analyses it in relation to the 3 competitors you examined in Assignment 2.

 

The detailed audit consists a review and critical assessment of the destinations of:

  • Situation Analysis/Environmental Scan (from Assignment 2)
  • Positioning and Branding (from Assignment 2) (approximately 600 words for both parts)
  • Overall strategy (approximately 300 words)
  • Viability of target market segments ( approximately 300 words)
  • Marketing mix (approximately 400 words)
  • Marketing communications’ strategies and Distribution channels identified (500 words)
  • Evidence of having conducted and adopted market research (approximately 200 words)
  • Review of whether the destination is adopting green marketing and/or socially responsible marketing (approximately 200 words)
  • Final recommendations (approximately 500 words)
  • Reference list (not included in word count)

 

 

A few points to remember:

  • Remember, marketing is always done with competitors in mind. So, at each stage of this analysis, you will have to consider the three competitors and assess how well the main case compares to them strategically.
  • Take full advantage of the comments from Assignment 2 and incorporate them into this final assignment.
  • To complete this assignment, the group will have to read deeply the marketing plan and also conduct and extensive internet search of both the destination and its main competitors.
  • You will also have to incorporate readings from the subject. A comprehensive reference list is expected, with proper citations throughout the text to provide evidence to support your views). 
  • You can use sentences and paragraphs, point form and tables if they are most appropriate to convey your message. Just remember to make sure the thought is complete if using point form.
  • Most of these marketing plans have been developed by professionals in the industry or by experienced consultants. It is perfectly acceptable to agree with the positioning and branding strategies as long as you can justify this conclusion based on your own research.

 AI Statement

This assessment task evaluates students' abilities, skills and knowledge without the aid of generative Artificial Intelligence (AI) or Machine Translation (MT). Students are advised that the use of AI or MT technologies to develop responses is strictly prohibited and may constitute student misconduct under the Student Code of Conduct.

Submission guidelines

Submit to Turnitin through Blackboard Assessment link.

Deferral or extension

You may be able to apply for an extension.

The maximum extension allowed is 7 days. Extensions are given in multiples of 24 hours.

Late submission

A penalty of 10% of the maximum possible mark will be deducted per 24 hours from time submission is due for up to 7 days. After 7 days, you will receive a mark of 0.

Course grading

Full criteria for each grade is available in the Assessment Procedure.

Grade Cut off Percent Description
1 (Low Fail) 0 - 29

Absence of evidence of achievement of course learning outcomes.

2 (Fail) 30 - 46

Minimal evidence of achievement of course learning outcomes.

3 (Marginal Fail) 47 - 49

Demonstrated evidence of developing achievement of course learning outcomes

4 (Pass) 50 - 64

Demonstrated evidence of functional achievement of course learning outcomes.

5 (Credit) 65 - 74

Demonstrated evidence of proficient achievement of course learning outcomes.

6 (Distinction) 75 - 84

Demonstrated evidence of advanced achievement of course learning outcomes.

7 (High Distinction) 85 - 100

Demonstrated evidence of exceptional achievement of course learning outcomes.

Additional course grading information

Grades will be allocated according to University-wide standards of criterion-based assessment.

Supplementary assessment

Supplementary assessment is available for this course.

Additional assessment information

AI is not permitted for this course, other than using something like Grammarly to improve the presentation. I want to find out what you think and know, not what AI knows.

Learning resources

You'll need the following resources to successfully complete the course. We've indicated below if you need a personal copy of the reading materials or your own item.

Library resources

Library resources are available on the UQ Library website.

Additional learning resources information

Learn (Blackboard)
All courses are supported by the UQ Learning Management System, Blackboard Learn, which provides an interactive environment for the students and teachers. This is accessible via PC or Mac or Mobile (Apps) environment.
To log on to Blackboard, go to https://learn.uq.edu.au.

Learning activities

The learning activities for this course are outlined below. Learn more about the learning outcomes that apply to this course.

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Learning period Activity type Topic
Week 1
No student involvement (Breaks, information)

Tutorials start Week 3

No tutorial

Lecture

Lecture Week 1

Overview of the subject What is marketing? What is a product? What is marketing research?

Week 2
Tutorial

Tutorial Week 2

no tutorial

Lecture

Lecture Week 2

The experience economy, tourism experiences and co-creation

Week 3
Tutorial

Tutorial Week 3

Co creation in tourism

Lecture

Lecture Week 3

Strategic marketing

Week 4
Tutorial

Tutorial Week 4

Segmentation

Lecture

Lecture Week 4

Segmentation, target market selection

Week 5
Tutorial

Tutorial Week 5

Environmental scanning and SWOT analysis

Lecture

Lecture Week 5

The marketing mix

Week 6
Tutorial

Tutorial Week 6

Integrating the marketing mix - Pricing

Lecture

Lecture Week 6

Positioning and Branding

Week 7
Tutorial

Tutorial Week 7

Branding

Lecture

Lecture Week 7

Marketing Communications and Promotions

Week 8
Tutorial

Tutorial Week 8

Marketing Communications

Lecture

Lecture Week 8

Distribution Channels

Week 9
Tutorial

Tutorial Week 9

Distribution channels

Lecture

Lecture Week 9

Why do people travel

Mid Sem break
Tutorial

In-Semester break

Lecture

In-Semester break

no classes

Week 10
Tutorial

Tutorial Week 10

Marketing Research

Lecture

Lecture Week 10

The Marketing Plan

Week 11
Tutorial

Tutorial Week 11

CSR

Lecture

Lecture Week 11

CSR and socially responsible tourism marketing

Week 12
Tutorial

Tutorial week 12

The marketing plan audit

Lecture

Lecture Week 12

Marketing audit

Week 13
Tutorial

Tutorial Week 13

Marketing yourself

Lecture

Lecture Week 13

Marketing yourself

Policies and procedures

University policies and procedures apply to all aspects of student life. As a UQ student, you must comply with University-wide and program-specific requirements, including the:

Learn more about UQ policies on my.UQ and the Policy and Procedure Library.