Course overview
- Study period
- Semester 1, 2025 (24/02/2025 - 21/06/2025)
- Study level
- Undergraduate
- Location
- St Lucia
- Attendance mode
- In Person
- Units
- 2
- Administrative campus
- St Lucia
- Coordinating unit
- Business School
This course applies marketing concepts and theories to tourism and events contexts and organisations. Marketing theories, models, methods as practices are critically evaluated and applied in real world tourism and events settings.
Tourism and events represent unique forms of service product development to satisfy diverse stakeholders including consumers (residents and/or tourists), government, community and cultural groups, media and business sponsors or financiers. As such, the importance of developing an effective marketing strategy is increasingly important for destinations as well as tourism, travel, and event organisations. Long term and short term marketing strategies for tourism and events organisations are essential in the dynamic and competitive global environment. The post-pandemic recovery and development of the tourism sector, together with a high level of growth in business, sports, and arts events, point to the need for enhanced marketing and management skills. This course outlines the principles required for the successful marketing of tourism and events experiences. Course content includes the principles of segmentation, targeting and positioning, branding and brand management, marketing mix strategies, and marketing in the digital era, all contextualised to pertain to the specific fields of tourism and events.
Course requirements
Assumed background
This is a second year course, and completion of the compulsory courses in Bachelor of Tourism, Hospitality and Event Managemen program is strongly recommended.
Prerequisites
You'll need to complete the following courses before enrolling in this one:
8 units level 1 TOUR courses
Incompatible
You can't enrol in this course if you've already completed the following:
(EVNT2004 + TOUR2009)
Course contact
Course staff
Lecturer
Timetable
The timetable for this course is available on the UQ Public Timetable.
Additional timetable information
Please note: Teaching staff do not have access to the timetabling system to help with class allocation. Therefore, should you need help with your timetable and/or allocation of classes, please email business.mytimetable@uq.edu.au from your UQ student email account with the following details:
- Full Name
- Student ID
- Course Code
Aims and outcomes
This undergraduate course aims to introduce students to the marketing of tourism and events. Specifically, it aims to teach students how to develop effective marketing strategies that will enable tourism, travel and event organisations to survive in the dynamic and competitive global environment. It also aims to teach students how to design infographics and gain the necessary skills to conduct a market analysis that can be applied to an events and tourism marketing setting.
Learning outcomes
After successfully completing this course you should be able to:
LO1.
Understand the scope of marketing and its role in tourism and events.
LO2.
Discuss the different marketing theories and concepts as they apply to the study of tourism and events marketing.
LO3.
Analyse markets, market demand and experiences from the visitor/resident perspectives
LO4.
Evaluate the marketing practices of a tourism or events destination or organisation.
LO5.
Design a marketing plan and develop marketing mix strategies to be used by a tourism or events organisation.
Assessment
Assessment summary
Category | Assessment task | Weight | Due date |
---|---|---|---|
Paper/ Report/ Annotation | Market Analysis | 25% |
27/03/2025 1:00 pm |
Paper/ Report/ Annotation | Marketing Plan | 40% |
14/05/2025 1:00 pm |
Examination | Final Exam | 35% |
End of Semester Exam Period 7/06/2025 - 21/06/2025 |
Assessment details
Market Analysis
- Mode
- Written
- Category
- Paper/ Report/ Annotation
- Weight
- 25%
- Due date
27/03/2025 1:00 pm
- Learning outcomes
- L01, L02, L03, L04
Task description
Brisbane and Southeast Queensland will be the host of the 2032 Olympic and Paralympic Games! As part of the preparation leading up to the Games, the host destination plans to further develop its tourism and events portfolio in order to enhance its cultural attractions and provide diverse experiences to visitors. Queensland's destination marketing organisation (DMO) has identified a number of tourism and event assets that can potentially be added to its portfolio or re-developed, but they require inputs from marketing experts to inform strategy development. The list of tourism attractions and events will be provided in class.
WORKING INDIVIDUALLY, you are required to conduct a market analysis for one of these tourism attractions or events. The same tourism attraction/event must be selected and used for both Assessment #1 Market Analysis and Assessment #2 Marketing Plan.
In this Market Analysis report, your task is to conduct extensive secondary research (i.e., desktop research) on the selected tourism attraction/event, using all relevant sources (e.g., web sites, academic literature, industry reports, other online resources), to gain a significant insight into the context in which the tourism attraction or event operates, the experiences offered, and its target market(s). The analysis and discussion must be supported by academic references and evidence of industry practices.
Prepare a persuasive and concise 2,000 word report, providing a detailed analysis of the tourism attraction's/event's marketing environment and discussion using a situational (PESTEL) analysis.
The following content is required for this assignment:
1.0 Organisation Overview
Provide a snapshot of the tourism attraction/event, highlighting its main goals, history or heritage, and key features. Some key features to consider include activities/experiences, unique services, facilities, and infrastructure. (approx. 300 words)
2.0 Situation Analysis
Review all the research you have conducted and, demonstrating significant insights, produce a summary of your critical examination of the organisation's external and internal environments, including socio-cultural, political, economic, technological, and competitive environments, taking into consideration both existing and potential factors and the hosting of the 2032 Olympic and Paralympic Games. (approximately 900 words)
3.0 Recommendations
Based on the previous analysis, what are the key issues that the organisation should address? In other words, what should be the organisation's main concerns or strategic priorities? Recommend marketing research that is relevant and should be conducted to inform future marketing strategies. The recommendations may be multifaceted, such as using a combination of methods. (approx. 800 words).
References
APA (7th edition) is required for all the assessment items in this course. For guidance, please refer to UQ library website. List all secondary materials such as publications, reports, journal articles, texts and websites used in preparing your report, as well as a list of personal communication if applicable. References are NOT included in the word count.
Appendices
As appropriate for your project.
AI Statement:
This assessment task evaluates students' abilities, skills and knowledge without the aid of generative Artificial Intelligence (AI) or Machine Translation (MT). Students are advised that the use of AI or MT technologies to develop responses is strictly prohibited and may constitute student misconduct under the Student Code of Conduct.
Submission guidelines
Submit via Blackboard
Deferral or extension
You may be able to apply for an extension.
Late submission
A penalty of 10% of the maximum possible mark will be deducted per 24 hours from time submission is due for up to 7 days. After 7 days, you will receive a mark of 0.
Marketing Plan
- Mode
- Written
- Category
- Paper/ Report/ Annotation
- Weight
- 40%
- Due date
14/05/2025 1:00 pm
- Learning outcomes
- L02, L03, L04, L05
Task description
WORKING INDIVIDUALLY, you are required to develop a marketing plan for a tourism attraction or an event, and present it using a form of marketing communication digital technology of your choice.
The marketing plan should be 8-9 pages that encapsulates your analysis and discussion. Your analysis and recommendations should be well-supported by academic research, with in-text citations and a reference list formatted according to APA 7th edition referencing guidelines. A minimum of 10 references is required. You should incorporate informative text and engaging images or graphics to appeal and explain the communication and marketing mix strategies to your audiences.
The following content is required for the Marketing Plan:
1. Executive summary
2. Tourism/event organisation overview
3. Current marketing approach
4. Market segmentation, targeting and brand positioning
5. Key issues, overall strategic direction and marketing objectives
6. Marketing mix and evaluation of strategies
- Product portfolio and innovation + evaluation
- Integrated marketing communications + evaluation
References. APA (7th edition) is required for all the assessment items in this course. For guidance please refer to UQ library website.
Further guidelines for this assessment task as well as marking rubric will be made available in class and on the course Blackboard site.
AI Statement:
This task has been designed to be challenging, authentic and complex. Whilst students may use AI and/or MT technologies, successful completion of assessment in this course will require students to critically engage in specific contexts and tasks for which artificial intelligence will provide only limited support and guidance.
A failure to reference generative AI or MT use may constitute student misconduct under the Student Code of Conduct.
To pass this assessment, students will be required to demonstrate detailed comprehension of their written submission independent of AI and MT tools.
Submission guidelines
Submit via Blackboard
Deferral or extension
You may be able to apply for an extension.
Late submission
A penalty of 10% of the maximum possible mark will be deducted per 24 hours from time submission is due for up to 7 days. After 7 days, you will receive a mark of 0.
Final Exam
- Mode
- Written
- Category
- Examination
- Weight
- 35%
- Due date
End of Semester Exam Period
7/06/2025 - 21/06/2025
- Learning outcomes
- L01, L02, L04
Task description
The final exam will take place in the end of semester examination period. It will be run centrally.
The exam will test your understanding as well as the application of the material presented in the seminars and readings. In an effort to extend your understanding, the exam will also challenge you to critically analyse the material. It will involve short answer and essay questions.
More detail will be provided in class and on Blackboard.
AI Statement:
This assessment task evaluates students' abilities, skills and knowledge without the aid of generative Artificial Intelligence (AI) or Machine Translation (MT). Students are advised that the use of AI or MT technologies to develop responses is strictly prohibited and may constitute student misconduct under the Student Code of Conduct.
Exam details
Planning time | 10 minutes |
---|---|
Duration | 120 minutes |
Calculator options | No calculators permitted |
Open/closed book | Closed Book examination - specified written materials permitted |
Materials | Dictionary is permitted - no written notes in dictionary allowed |
Exam platform | Paper based |
Invigilation | Invigilated in person |
Submission guidelines
Deferral or extension
You may be able to defer this exam.
Course grading
Full criteria for each grade is available in the Assessment Procedure.
Grade | Cut off Percent | Description |
---|---|---|
1 (Low Fail) | 0 - 29 |
Absence of evidence of achievement of course learning outcomes. |
2 (Fail) | 30 - 46 |
Minimal evidence of achievement of course learning outcomes. |
3 (Marginal Fail) | 47 - 49 |
Demonstrated evidence of developing achievement of course learning outcomes |
4 (Pass) | 50 - 64 |
Demonstrated evidence of functional achievement of course learning outcomes. |
5 (Credit) | 65 - 74 |
Demonstrated evidence of proficient achievement of course learning outcomes. |
6 (Distinction) | 75 - 84 |
Demonstrated evidence of advanced achievement of course learning outcomes. |
7 (High Distinction) | 85 - 100 |
Demonstrated evidence of exceptional achievement of course learning outcomes. |
Additional course grading information
Grades will be allocated according to University-wide standards of criterion-based assessment.
Supplementary assessment
Supplementary assessment is available for this course.
Learning resources
You'll need the following resources to successfully complete the course. We've indicated below if you need a personal copy of the reading materials or your own item.
Library resources
Find the required and recommended resources for this course on the UQ Library website.
Learning activities
The learning activities for this course are outlined below. Learn more about the learning outcomes that apply to this course.
Filter activity type by
Please select
Learning period | Activity type | Topic |
---|---|---|
Week 1 |
Seminar |
Course overview and marketing process This week students will be introduced to the tourism and events marketing. An overview of the marketing process used by tourism and event organisations is also provided. This week also provides a critical analysis of tourism and events as experiences. Learning outcomes: L01, L02 |
Week 2 |
Seminar |
Destination marketing This week students will define what a destination is and how it is to be marketed. There is also a discussion on the different marketing orientations that a DMOs may consider in tourism and events. Students will learn to develop a portfolio of tourism attractions and events. There is also an overview of how some events can be successful whereas others may fail Learning outcomes: L01, L02, L03 |
Week 3 |
Seminar |
Marketing environments This week students will learn to explain marketing’s role in strategic planning. They will also gain knowledge about the elements of a marketing plan. Students will also learn to describe the environmental forces that affect tourism and event organisations’ ability to create valued offerings. Finally, a discussion is provided on how tourism and events businesses can react to the marketing environment Learning outcomes: L01, L02, L03 |
Week 4 |
Seminar |
Marketing research and customer insights This well students will learn the role of marketing research in tourism and event marketing. Here, they will learn the steps involved in the research process. Students will also learn to identify and use a range of data sources. Learning outcomes: L01, L02, L03 |
Week 5 |
Seminar |
Marketing planning and brand strategy Students will review key marketing concepts including segmentation and targeting and how they relate to tourism and events. In addition, this week students will review and apply the principles of services marketing in creating strategies for event and tourism products. Learning outcomes: L02, L03, L05 |
Week 6 |
Seminar |
Tourism and events marketing mix- product strategy This week students will discuss tourism and events experiences and learn about the destination area lifecycle. This week also sees students understand the destination competitiveness (Crouch & Ritchie 1999) model. A focus on knowledge development from experiences is also provided. Learning outcomes: L01, L03, L05 |
Week 7 |
Seminar |
Tourism and events marketing mix- communication strategy (#1) This week students will learn the first part of a communication strategy. Here, they will learn about positioning, branding and the communication process employed in tourism and events. The message and media strategy is also learned and the concept of integrated marketing communications is presented. Learning outcomes: L02, L04, L05 |
Week 8 |
Seminar |
Tourism and events marketing mix- communication strategy (#2) This week students will learn about the media strategy and its importance to tourism and events. They will also learn to describe and evaluate the major different elements of IMC and how they relate to tourism and events. Learning outcomes: L02, L04, L05 |
Week 9 |
Seminar |
Communications and technology This week students will learn about technological innovations that have been employed within industry relating to communications. Here, students will learn about key innovations such as Artificial Intelligence and social media platforms such as Instagram and TikTok. Learning outcomes: L03, L04, L05 |
Week 10 |
Seminar |
Tourism and events marketing mix- pricing strategy This week students will learn about revenue sources that are applied by tourism and event organisations. Students will also learn about pricing objectives and strategies. An overview of ticketing systems is also provided. Learning outcomes: L01, L02, L04 |
Week 11 |
Seminar |
Tourism and events marketing mix- distribution strategy This week students will learn about the importance of distribution for tourism and event organisations. There is an overview of the role that the physical evidence plays in tourism and event experience. Students will also learn to evaluate the service delivery process in tourism and events. Learning outcomes: L02, L04, L05 |
Week 12 |
Seminar |
Internal marketing & contemporary issues This week students learning and internal marketing such the importance of relational management in tourism and events. Here, they will learn about customer complaint behaviour. Contemporary issues such as social marketing, augmented reality and virtual reality will also be evaluated relating to their usage in tourism and events marketing for now and the future. Learning outcomes: L02, L04, L05 |
Week 13 |
Seminar |
Consultation and preparation This final week provides students with the opportunity to consult with the course co-ordinator. There will be practice time to prepare for the final examination. Learning outcomes: L02, L03, L04 |
Policies and procedures
University policies and procedures apply to all aspects of student life. As a UQ student, you must comply with University-wide and program-specific requirements, including the:
- Student Code of Conduct Policy
- Student Integrity and Misconduct Policy and Procedure
- Assessment Procedure
- Examinations Procedure
- Reasonable Adjustments - Students Policy and Procedure
Learn more about UQ policies on my.UQ and the Policy and Procedure Library.